Aloft Hotel, part of the Marriott International chain, pioneered the use of robotic butlers with their Botlr service introduced in 2014. Botlr delivers items such as towels, toiletries, and snacks to guests' rooms around the clock. This innovation has resulted in a significant reduction in labor costs and improved guest satisfaction due to the convenience and reliability of the service. The robots also contribute to operational efficiency by freeing up human staff to focus on more complex guest needs (Hotel Technology News) (Hotel Management) .

Dream Hollywood uses Relay Robotics' service robots to enhance guest experiences by making fast, efficient room service deliveries 24/7. These robots have helped reduce operational costs and improve guest satisfaction by ensuring consistent and timely service. This has been especially beneficial in managing labor shortages and maintaining high service standards (Relay Robotics)