Self Check-in and Check-out System for Moderns Hoteles

With our self-service check-in and check-out kiosks, your hotel will be operational 24 hours a day, without the need for additional staff. Optimize your reception, eliminate waiting times and improve occupancy, while guaranteeing security and comfort for your guests.

Our hardware and software systems integrate easily with your hotel's existing PMS and access systems. Whether with the self-service Bach Kiosk or the compact Chopin, each option is designed to offer speed, security and simplicity in the check-in and check-out process.

EWELCOME24 software offers an intuitive interface in multiple languages, allowing guests to check-in, check-out, make reservations and purchase additional services easily. This generates value for both the guest and the establishment, creating a unique experience that builds loyalty and attracts new positive reviews.

With our technology solutions, guests enjoy greater time flexibility, additional services at their disposal and the convenience of secure payments. All of this translates into increased revenue and a better online reputation.

With secure data capture and automatic delivery of keys or cards, your team can focus on more important tasks while our systems take care of the registration process, complying with current regulations in an efficient manner.

Promote your surroundings and enhance your offer with additional services such as breakfast, bike rentals, tours and local products. This not only enhances the guest experience, but also strengthens the image of your hotel as an integral part of the community.

Chopin is a compact and practical kiosk, designed to be placed on a table. Its functional and modern design allows for an efficient self-service solution, without sacrificing style.

Components
21.5" touch screen - Industrial PC - Windows O.S. - Webcam - ID card scanner - ID card OCR - QR code reader - Courtesy printer - Credit card payment system - Interface with the lodging PMS - Interface with home automation systems - Automatic card dispenser - Credit card payment system - Interface with the lodging PMS - Interface with domotics systems - Automatic card dispenser

Bach offers a modern and functional design, characterized by its stylized shape and contemporary aesthetics. It is an effective solution, ideal for those seeking efficiency within a tight budget.

Components
21" touch screen - Industrial PC - Windows O.S. - Webcam - ID card scanner - ID card OCR - QR code reader - Fiscal or courtesy printers - Credit card payment system - Interface with the lodging PMS - Interface with home automation systems - Automatic card dispenser - Automatic card dispenser - Credit card payment system - Interface with the lodging PMS - Interface with the hotel PMS - Automatic card dispenser

The EWELCOME24 self check-in software has been designed to be intuitive and easy to use, offering a clear and accessible interface for any user, regardless of their language or level of familiarity with the technology.
Upon accessing the home page, users find a menu that allows them to choose from several languages, such as Italian, English, French, Spanish, German and Russian. This option ensures that users can navigate in the language of their choice, enhancing their overall experience.

In addition, the software can also integrate an on-demand virtual assistant that provides detailed explanations of each function, guiding the user step-by-step in their own language, ensuring that all directions are clear and easy to understand.

Once the language is selected, the user has four main options, each of them clearly visible and easily selectable:

Check-in: allows the user to check-in autonomously, entering their personal data, confirming their reservation and obtaining information on available rooms.
Check-out: facilitates a quick check-out process, allowing the user to review the account and confirm payment details.

Walk-in: designed for those who do not have a previous reservation, this function shows in real time the availability of rooms and allows you to make a new reservation directly.
Extras: allows you to add additional services to your stay, such as restaurants, gifts, breakfast or access to additional facilities offered by the hotel.

By choosing the Check-in option, a guided process is initiated that simplifies each step:
Reservation search: the software connects to the hotel's Property Management System (PMS) to retrieve reservations. The user can search for their reservation by entering their last name, reservation number or even using a QR code. In case of having several rooms booked, the system will show all the associated rooms in order to manage them.
Data confirmation: once the reservation is found, the details are shown for confirmation. The user can verify his name, dates of stay and room type. In case of errors, the data can be modified directly from the terminal.
Identity Card Capture: in compliance with regulations, the software guides the user through the capture of his or her identity document, either passport or ID card, by means of an integrated reader. The data is verified and automatically registered in the PMS, ensuring legal compliance.
Privacy confirmation and room access: after confirming the data and accepting the privacy policy, the user completes the check-in. The system provides the room keys (physical or digital) along with the relevant information for the stay. In addition, the system updates the room's home automation to enable access.

PAYMENT OPTIONS
The system supports modern contactless card payments (credit or debit), ensuring a fast and secure transaction.

INVOICINGAND TAX RECEIPT
For corporate guests or upon request, invoices can be generated and sent by e-mail, or tax receipts can be issued and printed or sent digitally, depending on the guest's preference.

This option is oriented to guests arriving without prior reservation, allowing them to choose and book a room in real time from the totem pole, based on current availability.
When a guest selects the Walk-in option, a guided process is initiated that includes:
Display of available rooms: the system connects to the hotel's PMS to display available rooms in real time. Users can filter them by category, price, number of beds and other criteria, facilitating the choice.
Room selection: the guest can view detailed descriptions, images, amenities included and the price per night. Once the room has been selected, the guest can proceed with the reservation.
Entering personal data: after selecting the room, the user must enter his/her personal data, such as name, surname and ID, to complete the reservation, thus complying with current regulations, as is done in the Check-in process.

Offering additional services brings great value to hotels, benefiting both guests and the property, while generating additional revenue and strengthening its reputation:

INCREASEDREVENUE
Additional services such as breakfast, bicycle rentals, guided tours or exclusive gifts create new sources of revenue. These extras increase the average booking value and, in many cases, have a higher profit margin than room rates, making them a key source of revenue.

ENHANCING THE GUEST EXPERIENCE
Extra services allow the hotel to offer a more complete and personalized experience. For example:
Breakfasts: offering a quality breakfast, even in collaboration with local coffee shops, allows guests to start the day comfortably without having to look outside for options.
Restaurant recommendations: for hotels that do not offer lunch or dinner, recommending high quality local restaurants enriches the guest experience and shows attentive service to their needs.
Rentals and tours: by offering bike or car rentals and arranging local tours, guests can explore the area more easily, adding value to their stay.
Exclusive gifts: selling local products or items exclusive to the hotel allows guests to take away a tangible souvenir of their stay, strengthening their bond with the establishment.

LOYALTY AND POSITIVE FEEDBACK
An experience enriched with additional services generates greater guest satisfaction, increasing the likelihood of receiving positive reviews and building loyalty for future stays. Offering personalized recommendations or exclusive experiences generates a sense of care and attention in guests, strengthening their loyalty.
In a competitive environment, the ability to offer additional services can differentiate the hotel from the competition. Unique propositions, such as exclusive gifts or partnerships with local attractions, can influence guest choice, especially among those seeking a memorable experience.

LOCAL PARTNERSHIPS AND PROMOTION OF THE TERRITORY
Collaborating with local restaurants, artisans and other local activities to offer additional services creates beneficial synergies. These partnerships not only enhance the offerings for guests, but also promote the local environment, strengthening the hotel's image as a committed community player.

OPTIMIZING OCCUPANCY AND STAY DURATION
Offering additional services can encourage guests to extend their stay. Providing entertainment or relaxation options, such as spa access or tours, can make guests opt to stay longer, increasing hotel occupancy, especially in low seasons.